Remote Computer Repair

Remote computer repair

Each session is up to one hour. After CTI issues your invoice, use the Make a payment page to pay the invoice amount. Your computer must be powered on and connected to the internet for remote support. We cannot remotely repair a computer that will not start or fix internet connection problems.

*** NOT ALL COMPUTERS CAN BE ACCESSED REMOTELY. APPROVAL IS NEEDED BY CTI BEFORE A REMOTE REPAIR CAN TAKE PLACE.

Connect with CTI using Google Chrome Remote Desktop

1. Call or email CTI to arrange an appointment.
2. At the appointment time, open Chrome and go to remotedesktop.google.com/support.
3. Under “Get Support,” follow the prompts to download and install Chrome Remote Desktop if asked.
4. Select “Generate Code” and give the one-time code to the CTI technician during your appointment.
5. Review the sharing request and select “Share” to allow the session to begin.
6. When the session is over, select “Stop Sharing.”

Only share the access code with the CTI technician during your scheduled appointment. The code grants access to your computer for that session.